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We arrive on May 20 and we have a special birthday on May 21. I have tried several times by phone and email and get a response. I would like to make a reservation on the Japanese restaurant for 4 and request a birthday cake. There are 4 if us arriving on 2 rooms. All...
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#1253546
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Iberostar Hotels and Resorts - Complaint
Iberostar Hotels and Resorts - Complaint
Iberostar Hotels and Resorts - Complaint
Iberostar Hotels and Resorts - Complaint
Iberostar Hotels and Resorts - Complaint
Iberostar Hotels and Resorts - Complaint
We stayed in room 483 ---- 5 star Iberostar Hotel Mencey, Tenerife on date 05 April & 06 April 2018 The bathroom had some deep scratches into the wall tiles above the toilet, also tile damage high up near shower cubicle, Shaving mirror not fastened to wall effectively,...
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Santa Cruz De Tenerife, Canary Islands
I didn't like
  • Poor condition of room 483 and corridor carpet stains
#1229109
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Iberostar Hotels and Resorts - First American Estate Planning, LLC

Has anyone encountered a call from them? They contacted me to buy out my membership...I'd love to believe it's not a scammer. Wanted to know if anyone else has been approached.
#1225770
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After a few months and a large deposit given I realize I don't need it and wanted to cancel my membership. Not only did I lost my large deposit but I can just cancel it. After several calls and emails to them it Turns out that the only way to cancel is to stop paying...
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Anonymous
Anonymous

Did you stop making payments then? If so,how much did it affect your credit score? We got tricked into buying a light membership also.

1.0
#1204242
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We went to a presentation with the promise of 300 Iberostar dollars for two couples upon the completion of the tour that could be used for an evening pass (dinner, drinks and show). The presentation was perfect and quite convincing but we couldn't come to an agreement...
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Anonymous
unhappy

they are very deceiving.we sat through the presentation and they refused to give us promised gifts. we wasted hours and hours of our precious vacation.

1.0
I didn't like
  • Lied about use of iberostar dollars and access to entry
#1196913
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We vacationed at Iberostar Paraiso Del Mar February 2 through February 9. Grounds excellent, room excellent, maid and food service excellent, food and drinks excellent. BUT we were constantly harassed and pressured and pushed into joining their vacation club. Lobby...
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Anonymous
Mona root

It happened to us also every day

4.7
I didn't like
  • Hate the club
  • Being harassed to join the vacation club
#1190613
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Looks like we are not alone being misled!! and told half truths! Has anyone been able cancel their contract and get their money back or at least stop payment?? We haven't even been able to talk to or email the people we interacted with.. Emails don't work and they...
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Anonymous
Angela woodard

Hi I just sold my membership to a place in Nevada and made 3 thousaand over my cost

1.0
Jamaica, Saint James Parish
#1186463
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I am a very loyal customer to ibarostar for 6 years now. I have given yiiu guys excellent reviews every year and that can be verified. I called today to ask corporate about whats going on with ibarostar in Mexico with food and alcohol at ibarostar resorts in mexico be...
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4.5
#1146386
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We have had only positive results with the club. We started out small and have gradually upgraded. Everything we were told were correct. Don't expect something for nothing. It doesn't happen. We have not been misled at all. In fact, each time we use our membership, we...
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#1144853
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Contact Iberostar Hotels and Resorts

Mailing Address:
IBEROSTAR HOTELES Y APARTAMENTOS S.L.
C/ Bonaire, nº 26 entresuelo
Palma de Majorca, 07012
Spain
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Stay away from these people. They are not worth the money and full of empty promises. First, beware that you are dealing with finances outside of the U.S., so you can't even get your money back if for some reason the deal falls through. My sale was pending on trade-in...
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I didn't like
  • Usage of the membership clube
  • Iberostar the club salespeople
  • Lied and scammed us
#1140463
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