Customer service
Facilities and Services
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We went to a presentation with the promise of 300 Iberostar dollars for two couples upon the completion of the tour that could be used for an evening pass (dinner, drinks and show). The presentation was perfect and quite convincing but we couldn't come to an agreement of price (thank God).

Upon completion they gave us 150 Iberostar dollars instead of the promised 300 AND we CANNOT use them for the promised dinner show. After spending 2 hours speaking to 5 different Iberostar personnel, we left defeated. They said we could only use them for the gift shop and jewelry shop. Additionally, when we first went to the entry gate , after about a 10 minute discussion of where we wanted to go and who we wanted to see, they accepted copies of our passports.

The next day we went back for the presentation and after another 10 minutes of haggling to get in , they accepted our passport copies. On our third visit, a final attempt to obtain the promised dinner show, 35 minutes went by at the gate with several conversations between me and some official, the security person and some official all because they said a copy of the passports was invalid and we had to leave the actual passport(contrary to our last 2 visits). FINALLY, some other official got on the phone and said we could have a 1 time exemption and were allowed to enter!!! It only took another hour and a half to finally get our dinner passes.

One said no, another perhaps, another no ... on and on... finally somewhere , somehow someone said ok.

If that is how a simple gate entry works and the use of promised Iberostar dollar use, I'm afraid that owning a timeshare at Iberostar tucan would be an ABSOLUTE NIGHTMARE. BEWARE!!!!

Product or Service Mentioned: Iberostar Hotels And Resorts Club Membership.

Reason of review: Poor customer service.

I didn't like: Lied about use of iberostar dollars and access to entry.

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they are very deceiving.we sat through the presentation and they refused to give us promised gifts. we wasted hours and hours of our precious vacation.

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