We love Iberostar Tucan/Quetzal. Been there 4 times.
The staff makes the place great.
During our last trip we was approached by the staff to look at the Club membership. So I met with Ryan Smith. He explained the membership to me.
He recommended the Silver membership for $35,000.
The silver membership includes many benefits like:
25% of the price of the Iberstar website for the hotels.
$10,000 in hotel credits – to be used for Iberostar hotels.
$10,000 in travel credits – to be used for other travel like flights.
And other minor things like discount to the spa, etc.
He told me that we would pay wholesale rates on flights too. Charter flights only and about 1.5% discounts on “scheduled flights” that’s regular flights. He wrote down the whole sale rates for us too. It was $331 with United round trip to Cancun. Other companies were less. He even drew a picture of a plane and explained that groups of seats were sold as charter flights.
Then he asked how long we are staying, destination, airline and who we bought from. He then estimated the price for the trip. He was about $200 off. He told us how much the trip would have cost if we used the Club membership to buy the same trip. It was a significant saving, about $2000.
Next on the agenda was to talk about the RCI membership. It wasn’t that interesting to me but we went over it anyway. You get a RCI membership and you pay $219 for a week in different hotels around the world. He showed me a list of hotel at Disney world and brought up Animal Kingdom. Told me it would cost $219. The RCI membership was included for 5 years, and then we would have to pay a renewal cost. It was less than 500 dollars.
Also, told me about other club membership like discount at the spa, upgrades, priority check-in, etc.
I was very interested at that point. The Club saving example made this deal worth it.
The last day I brought my wife and Ryan Smith did the same presentation that I listed above. Same prices, etc.
We bought the membership. Happy as we could be. This was a great thing for the family – we thought.
After we came home I was waiting for the log in information to the club. They told us it would be 15 business days for everything to be set up. It took much longer than that. At this point its about 6 weeks and its still not correct but I had access to several things.
I checked on a trip to Tucan/Queztal for Christmas. Check the price on the Iberostar website, sure enough it showed me a 25% discount. Then I got on the Trendsetters site to look for flights. Here is the shocker and what makes this deal worthless. The flights from Houston to Cancun is 12 cents cheaper then booking directly from United.
I jumped on Funjet, looked up the same trip as above (same dates,etc) and its over $500 cheaper booking from Funjet instead of using the $35,000 membership.
Been talking to the support staff but get the same excuse and now explanation on why anyone would buy this Club membership. Ana Roman the services manager tries to tell me over and over that they will explain this but they continue to say they can’t compete with a package from Funjet or other travel service. That’s not what we bought according to the Club service staff. Sure was the case when it was sold to us. Why would anyone buy it if it costs more to use.
Nobody answered the phone 3 of the days I called.
So its very disappointing that they sold us something that went from being exciting to feeling we got scammed.
We can’t make no money on this and we will have credits we will not use since they only release some of the travel credit per year.
If you bought the club, I would love to hear your experience.
Product or Service Mentioned: Iberostar Hotels And Resorts Membership.
Reason of review: Problem with delivery.
Monetary Loss: $27000.
Preferred solution: Full refund.
I liked: Love the hotel.
I didn't like: Hate the club, Lied and scammed us.