We were ripped off the same way as many others. We were lured into the high pressure sales pitch with the promise of HUGE savings on Iberostar stays.
The sales people (and manager/closer) ask you why you would consider joining an "Iberostar vacation club" and use your answers to tailior the sales pitch to meet your desires, i.e. tell you what you want to hear. The contract is so vaguely worded they point to several parts of it to assure you of what they are telling you. The focus during the duration of the sales pitch is on Iberostar properties which was our primary interest.
We were told this membership is not a timeshare (we had no interst in a timeshare) but you cannot verify your benefits for approximately 2-3 weeks, well beyond the cancellation period. When we tried to use the benefits we thought we had purchased ($>20,000 USD) we were told they were not part of the membership and that we must have misunderstood the contract. Membership representatives (personal conceirge, what a joke!?) point to the same contract as the sales people but tell you it means something else. Again, the contract is so vaguely worded you cannot prove anything that was described during the sales pitch.
Bottom line: NO SAVINGS ON IBEROSTAR - in fact, the modest discount on Iberostar is more than lost on the cost of airfare which is not discounted at all (contrary to another benefit they describe, discounted airfare). This membership basically is a very expensive TIMESHARE the full cost of which is NOT fully paid in your inital contract. The timeshare part is paid for variable amounts of time (depends on the mood of the sales person?) but certainly not for the entire duration of the contract. So youre not done paying yet.
They promise HUGE savings on Iberostar stays with the membership but we (and many others here) have found the opposite.
Despite the promised discounts you can still get a lower cost from one of the free, public travel websites (funjet, apple, etc.). We haven't found any benefit that could justify the >$20,000 USD cost of this "membership".
jack_s wrote the review because of not as described at Iberostar Hotels and Resorts. Reviewer claimed that he or she lost $25000 and wants Iberostar Hotels and Resorts to have the product delivered.
The most disappointing in user's experience was lied and scammed us. Author liked the most love the hotel. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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