Anonymous
map-marker Saint Louis, Missouri

Review about Unfriendly Workers from Saint Louis, Missouri

Workers were not friendly. Waited too long to get rides to places. Refused rides by drivers. We were not allowed in the other lobbys. Pools cl8sed too earl6. Drinks stopped when pools closed. Had to getour own drinks. No one clean3d empty cups from pool area. Restaurants changed locations without notice. Meals were limited.
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Anonymous
map-marker Saint Louis, Missouri

Iberostar - Service Restrictions Review from Saint Louis, Missouri

I have stayed at lower end resorts in rivierra maya and had much better food and drink service the workers are disrespectful and act as though they deserve a very large tip for driving you to the other side of resort where they drop you off . Then you find out that you are not allowed in because you have the wr8ng color bracelet on. And 5hen refus3d a soda and a ride back. Long walk back and no help with directions. I have complained several times and I am still waiting for a response.
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Anonymous
map-marker Kitchener, Ontario

Ibeostar Laguna Azul

The beach is one of the most beautiful in the world, this is where it stops. Technically this hotel is rated wrong, should be no higher than a 3.

The front reception were so rude and arrogant. The Customer Care Manager was not any better. I had to ask for basic needs such as towels, face cloths and tissues more than ten times. The housecleaning staff in the 1700 wing expected to get tips or you did not receive items requested.

We brought close to 200.00 in NEW clothing and toiletries which they only take for granted. When we used the hospitality room in was a pig stye. Dirty towels thrown all over the room, the sink was full of dirt and the floors were soaked in the bathroom and wet in the room. Not one clean towel was left for us.

I had to go to reception three times to get towels. I got salmonella poisoning the last day of our stay and am still ill. This resort must have new staff who want to work. The famous line was "I will make a report", yet nothing ever got resolved.

In addition, our luggage was left in locked secured area where a strap of our suit case was stolen.

I have sent a number of emails to corporate office who care as little as the staff at Ibeostar Laguna Azul in Varadero, Cuba. Be aware

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1 comment
Guest

The place has cockroaches like crazy.

They are mainly Cuban cockroaches green in colour.

The pool is filthy by swim up bar.

Appearance is nice

Food is the worst I have ever seen and cooking area filthy also.

Beach isn't as nice as back toward varadero.

Anonymous
map-marker Cancun, Quintana Roo

Iberostar Paradiso Del Mar

The food that was served here at Iberostar Del Mar was very poor in quality. I have been in Food Industry for over 30 years, I can be easy on my opinion use to food service is the hardest industry to work in. But when the service of food is so bad and the no give a *** attitude towards my profession ( food and beverage) I must say something. I am a Food and beverage Manager for large international company, If it were up to me I would fire the F&B manager here at Iberostar Del Mal. you are only as good as your people, so employees are a reflection of management. There is many hard working people here and you can see the disappointment on there faces for lack of leadership, the chefs here do not even taste the food, the product mix of menu selection is very bad and is confusing to guests. They use leftovers from other restaurants they have on site in the buffets.this is smart to try to control food costs, but not at the expensive of guest satisfaction. This is chefs should be trained in batch cooking techniques. The so called up scale restaurants here are a joke, example go to Brazilian style restaurant and get frozen corn on the Cobb on a stick with BBQ sauce. Give me a break, Then the polenta is from package then chimichurri is very bad and have bottled BBQ sauce as a condiment. I could go on and on about the food service here, the wait staff did outstanding job, the cooks worked hard, the chefs and leadership here is the fault in the failure of food operations here at Iberostar Del Mar Lindo & Beach. The entertainment was some of the best I have ever seen, and I have been to 28 countries around the world.
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Anonymous
map-marker Philadelphia, Pennsylvania

Worst resort ever

We just came back from vacation and I want to tell you how disappointed I was on the resort. 1st: most of the employees attitude is very mean and disrespectful and seems that it’s based on the idea: " who do these Americans think they are? Because they pay all these money, they think they have to be treated special?" and honest, I do think we should be respected and treated for the services we paid 2nd you ask for a simple lemon or creamer for your coffee in the resort and you are told: "it’s not in your requirements to have them for the customers?" 3rd you go in the shops that the resort have and the cashiers are raising their voice and make fun of you whenever they feel like it 4th same for that "casino", I was there on the 14th of June and the person who was in there beside the fact that her whole attitude is very mean to begin with, she did the same, raised her voice at me, and when I asked to talk with a supervisor, she called somebody on the phone???? 5th the resort supposed to be a family resort, not a teach you how to shake your butt and ***, the whole time I was there, that was the theme of all the dances, really???? In a family resort? 6th anybody can listen as loud as they can to their own music, regardless that there may be other people at the pool that do not want to hear their music, and the resort employees , that are always there, have nothing to say 7th you go to the buffet to eat and they do let you in at the time they supposed to open, but you cannot eat, because the food it’s not ready???? 8th the gym it’s opening at 7 o’clock??? A lot of people would like to be on the beach at that time, not waiting for the gym to open 9th the mattresses on the chairs by the pool are not laid until sometimes 9 AM???? 10th the driver who picks you up from the airport, advise you that you can buy marihuana with no problems???? Like I said, I am VERY disappointed on Ibero Star chain.
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Anonymous
map-marker Cancun, Quintana Roo

Btowing off accident caim

My wife fell at one of the cancun resorts. It was because a planter on the floor leaked. At first they were all concerned and said they would take care of any med. bills. We got back to the states and they ignore emails and drop calls. Great way to do business. Go anywhere except this resort chain. They are not truthfull. How can a large chain like them not have good insurance to cover claims? You would think that a company this size would want return business and word of mouth to keep them going.Something is very wrong here.
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Loss:
$3500
Leonard W Kvy
map-marker Maple Shade Township, New Jersey

Please give me my money back

Cancun Iberostar : All I can say is wow; this was the worst of all hotels I have ever stayed in Cancun. Trust me all the negative reviews your reading is the real deal. Let me tell you what happen to me. Let's start of by saying the front desk services provider's was so disrespectful and the manager had to step in to address issues. No class at all. Look no night life, club. No real eating spots only three and they are booked from the time you walk in till the time you leave, Not only that: get this I thought eating at one of the dining areas was the best way to get better food however after eating at them I quickly went to the buffet. The other thing was when I was assigned to a room the porch tile was completely broken up with sharp tiles all over. I mean as if someone had started placing down tile and never finished. The other thing is the safety, if you have a small child they could easily fall out of the window or off the terrace. The staff was very unfriendly and I'm going to do all I can to get my money back. Do not go, please check this hotel out. Do not book. The pool was dirty and the drinks were water down to the 1000 power. No real hotel outdoor activities please check this please out. No pool table, The 24 hour services is just that, if you order something late night it takes more than an hour to get to your room. I will be contacting the owner/ corporation about my visit. PLEASE CHECK THIS PLACE OUT. Yes my name is Leonard and I booked this trip under Liberty travels however I'm sure they are not aware of the problems with this hotel. I will be sending this to my agent and placing it on Face book. It was the WORSE!!!!!!!!!!!!!!!!!!!! If someone writes positive things about this hotel it's because they either never went on a trip or stayed at some of the better hotels or work for the hotel in some way. However my post is the real deal and I've stayed at many resorts. Ps. I stay from Aug 9th to 15th 2012 so this is recent problems. The oweners should really go to stay a night or two.
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Loss:
$2
1 comment
Hansika Txz

It is always best to hire someone skilled to do so, unfortunately in most cases these companies dedicated to cancel timeshares usually cheat for the second time to their customers since they are vulnerable and desperate. If you are thinking of hiring them you just have to make sure you do not have to make any payment upfront ... I found these articles that speak precisely about this, you should read them, that might help you to resolve many doubts:

http://www.timesharescam.com/blog/46-timeshare-cancellation-or-donation-should-not-cost-you-anything-upfront/

http://www.timesharescam.com/blog/158-how-to-cancel-a-timeshare/

I hope you can solve your problem, good luck!

Julie F Cpx
map-marker Pineville, North Carolina

Inconsiderate and heartless employees

Iberostar Hotels and Resorts - Inconsiderate and heartless employees

My first night at the hotel, I was out with friends with I slipped on a puddle of water on the disco's dance floor causing myself to fall and hit my head on a ledge. My head was cut open and I laid on the floor bleeding from my head for an hour before the ambulance came.

During this time, I became non-responsive. The hotel claims they did everything possible for me because they had a nurse in there. There was nothing the nurse could do for me because it was a head injury. The resort took over 30 minutes to call for an ambulance because someone had to offer to pay $2,700 upfront before I could be taken. The hotel never once offered to help while I laid on the floor bleeding from my head. I spent the next 20 hours in the hospital with a severe head injury.

When I returned to the resort, none of the employees sought me out to make sure I was ok. I had to find them and talk to them about the incident. After I filled out my incident report, they said they would be in contact with me. No one ever spoke another word to me. They sent me 2 letters stating the EXACT same thing on each letter, but changed the person's name at the bottom. I saw these people multiple times throughout the week, but not one of them asked me how I was doing or even apologized to me.

Their employees were supposed to make sure the dance floor was clear of spills, but they did not. My friends took pictures and have proof that there was a spill on the floor, but the resort claims it's from the ice in a plastic bag that was used for me head. They tried to say that it wasn't there fault because me, the one with a concussion and memory loss, could not state for sure how I slipped even though there were witnesses that also filled out reports saying I fell because of spilt liquids on the ground. At the very least, I expected the employees to check in on me and make sure I was ok; after all, the chief neurologist from the hospital I was at came to the hotel the day after I left the hospital to check on me because he was that concerned about me.

The hotel will not cover the cost of my hospital stay nor will they comp the night I missed at the resort. I have never been treated so inconsiderately by employees at a resort in my entire life. Loreto Lazo, Toffel Fletcher, Oniel Douse and Milton Reid were inconsiderate and heartless in this matter.

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Loss:
$3
1 comment
Guest

you poor baby, grow up

Anonymous
map-marker San Cristobal, San Cristobal

Iberostar Bavaro! The worst hotel I have EVER stayed at!

It cost over $1000 dollars for 3 day passes at the resort, with the 3rd day being an overnight stay. An overnight stay is not actually an overnight stay since you have to leave the resort before 2am in the morning. The entire time we were there we were made to feel like criminals. At first we had huge issues with security at the entrance, even though we had made the arrangements the previous day as they told us to be there at 10am. It took at least 30minutes to get security clearance to be allowed into the resort, and then we had a security guard follow us to the entrance to make sure we never deviated to any of the other Iberostar resorts attached, then quite obviously the security guard followed us into reception and watched over us the entire time we were checking in, it took at least another 30 minutes for them to check us in and then they gave us a wrist band. They had already wasted over an hour and we were paying to be at the resort and enjoying the facilities from 10am. As soon as we entered the resort we were hassled all day by staff asking us our age, it appears they have the same colour wrist band for minors (under age 16) as they do for the day pass. It is quite obvious we were not under 16 as my partner and I are both in our 30's, but we were treated as if we were "pretending" to be minors and questioned about our age. This continued for the entire 3 day stay. We had the same issue every morning and evening with security and the same issue with being hassled by staff about our wrist bands. We spoke to the reception staff and explained our complaints and to the manager of the hotel. The pool was small and could not accomodate the number of people staying at the hotel, as a lot of people including ourselves had to stay seated at the buffet tables for the entire day because there were not enough sun loungers or space around the pool. The staff were rude. The outside of the apartments looked ugly, dirty and outdated. By far the worst hotel I have ever stayed at! They charged us different amounts each day and could not agree on the price for a day pass, it went up each day we stayed there. By far the worst treatment at a resort I have ever been to. You do not expect to be treated like that when you are paying good money to be there.
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Eathan Gyd
map-marker Bedford, New Hampshire

Iberostar cannot be trusted

My family booked a all inclusive vacation at the Iberostar Paraiso Lindo Resort in Mexico (40 miles South of Cancun) based upon Apple's recommendation/rating system and the reviews they posted online. Apple advertises the Paraiso Lindo as a "ALL INCLUSIVE VALUE ADDED" Resort with a 5 + Orange rating. The Iberoster webpage describes the resort as:

IBEROSTAR Hotels & Resorts, the hotel division of Iberostar Group, is one of the most renowned Spanish hotel chains at the global level. Founded by the Fluxá family in Palma de Mallorca (Balearic Islands, Spain) in 1986, it has come to offer top-level accommodation in major travel destinations around the world.

As a brand name, IBEROSTAR is synonymous with quality in the fifteen countries where it operates, providing outstanding service and personal assistance to ensure full guest satisfaction. With a star as its symbol, the chain has managed to win over customers with its philosophy and values, and its efficient, professional staff.

Considering guests as the backbone of the organisation, the IBEROSTAR brand and the firm's business strategy are aimed achieving customer satisfaction by providing the best quality service. In this regard, the company's staff –an innovative, multitasking team– seek to apply the latest trends in every field. Heavy profit reinvestment in hotel renovation and refurbishment is one of IBEROSTAR's key strategies to accomplish these goals.

The Apple and Iberostar websites boost:

"¢ The world's most important tour operators entrust their clients to Iberostar, because its hotels are distinguished by:

"¢ Meticulous care over service and a significant volume of investments in all the chain's establishments, allowing for excellent reception and treatment of guests Comfortable facilities with wide open spaces and modern decoration.

"¢ Privileged locations of establishments, situated on the beach front with easy access to the main places in each town and surrounded by gardens and green areas.

"¢ Varied gastronomy, with exquisite buffets, traditional cuisine, cafeterias, pizzerias and theme restaurants.

"¢ Qualified, specialist staff.

"¢ Expert entertainment teams and sports and entertainment programmes.

Apple in its literature posted online and disseminated to travel agents boosts of Iberostar's superior service and quality of the dining facilities. Our complaint lies in the fact that the Paraiso Lindo is at best a 3 Star Resort and Apples rating system and their on line reports are disingenuous at best.

As examples of the issues we had at this resort and with Apples misrepresentations:

Food

My family and I have also been on a number of Cruises and have had an opportunity to sample "cruise line" food with both the middle to higher end cruise lines, traveled overseas (Europe, Korea, Ireland, Africa, Costa Rica) throughout the Caribbean ( 17 islands), Mexico, Canada and Bermuda and have had the opportunity to sample the local cuisine so I believe we entered into this vacation with reasonable expectations.

Prior to our arrival in Mexico we had no illusions that we were not going to be staying at the Hilton but expected that at least one of the 7 restaurants advertised at the Iberostar resort would be comparable to a 4 Star restaurant based upon Apples 5+ rating.

We made a point of asking our concierge to book us at "sit down restaurants" as we did not want to deal with a buffet at dinner and based on the literature provided by Apple and Iberostar we were looking forward to 4/5 star dining. We understood that breakfast and lunch involved buffets and we were fine with that.

Well, the food in plain terms was mediocre. It was difficult to find a decent meal. A majority of the food was either pre-prepared food that was then micro waved or reheated.

On our first night we tried the Italian restaurant and three of the 5 meals were just plan horrible. The other two ranged from "ok" to not bad with the "not bad" meal being the equivalent of a fast food chain restaurant (Applebee's, TGIF's).

On our second night we tried the Steak House and the meat was tough and very greasy and the vegetables mashed and soaked in oil. Everyone was in agreement that no one had a decent meal that night.

On our third night we tried the "Gourmet French Restaurant" and again no one had a decent meal. The steak/tenderloins were tough, the fish was overcooked. I complained that night and was met with a number of apologies and a visit from the "Head Chef" but we were left with a situation where we needed to "find" something to eat at 9 am that was not Burgers, Carbs or a picked through buffet.

On our fourth night we tried the Mexican Restaurant which we felt would and should be terrific in light of the fact that we were in Mexico. Well, it was horrible. Two of us had a lobster that had been cooked and reheated and was so dry that we gave up on trying to "dissect it". Our remaining three meals were again reheated and rubbery. We were once again relegated to the buffet to grab some grilled chicken and guac. Of all the restaurants this was the most disappointing as we expected a wonderful meal prepared by the "Iberostar 4/5 Star Chefs" and ended up with a meal that a wait person at Ruby Tuesday would have sent back.

On our fifth night we tried the fish restaurant and four of our meals were overcooked and rubbery which is hard to do with fish and scallops. My daughter had a nice piece of salmon and my vegetables weren't too bad.

On our sixth night we went back to the "Gourmet French Restaurant" as the people we met at the pool and beach had warned us to stay away from the Japanese Restaurant with comments like "our meal was just plain terrible" to "we had to ask our waiter to please find us someone who could speak English and tell the cook to prepare a meal based upon our requests and not his interpretation of what a Authentic Japanese meal should taste like". At that point we had a choice…..back to the burger/chicken/carbs buffet or "upgrade" at a cost of $40.00 per person to eat at one of Iberostars two Five Star Restaurants at their high end Grand Resort. At that point in our vacation we did not want to spend $200. extra on a meal plus tip hoping that it would be better than the other 6 restaurants so we went back to the "Gourmet French Restaurant" and two of us had a decent meal in that the meat was not overcooked and the vegetables (which were steamed) were tasty. At this point our rating system had gone from - is it a 4 star meal to is it edible.

Seriously, a majority of our dinners were just plain terrible and most of the staff was oblivious. At the beginning of our 2nd visit to the "Gourmet" restaurant we were escorted into what was described as a "private" dining room which if you and your family were there alone with a waiter/waitress it would have been a fun experience. In our case the staff proceeded to break down the room around us as we ate and used the room to store then retrieve chairs, glasses and tables. Needless to say the constant distractions dampened any conversation and at times we simply had to stop talking until the staff had finished moving a table out of the area.

To add insult to injury, most restaurants had a buffet for your appetizer and dessert and were quickly picked over. The desserts were comparable to what you would receive on a low level cruise or the packaged dessert you would buy in bulk at Sam's Club. Most of the bread based/puff pastry desserts (cream puffs, vol-a-vue, pastries) were stale and hard to cut much less ingest. We had expected the food to be affected by the humidity and made allowances for that. But we found a majority of the bread /pastry products were not "freshly baked" and the bread they served was virtually tasteless. It was difficult if not impossible to get a salad unless you raided the condiment section of the burger buffet and used the lettuce, tomato and onion as a basic garden salad. A majority of the items in the buffets at lunch and dinner involved a lower cost cut of meat drenched in a number of sauces that ranged from very oily to low end butter substitute.

A majority of the cooks/servers in the buffet did not speak English so it was not unusual to get a mystery omelet if you did not sit there and make sure they put the requested items in. The lack of proficiency in basic English was really an issue at the bar. Now keep in mind, this is an all inclusive resort were we spent close to $10,000 for a week and a majority of the waitresses did not have a basic understanding of English. My son served as our translator but when he wasn't available we had a problem with the waitresses not understanding any request for any drink that was not a "straight rum and coke". On a number of occasions we were left with a decision as to do we drink the mystery drink or ignore the waitress and ask the bartender (who were usually very good to deal with) for the drink.

A major issue for us was the fact that a majority of the cooks/wait staff did not wear gloves and made minimal attempts to observe any sense of hygiene. I observed the cook at the omelet station cooking multiple omelets wiping her hands on her apron and sleeve, fixing her hair and leaning on the counter as she added one condiment after another without washing her hands or making any attempt to ensure that the raw egg batter stayed away from the utensils or food.

In fairness to the resort the waiters were very nice and most of them tried their best to make sure we had a nice dinner experience. However, whenever we raised a concern the response was always the same…we can get you another lobster/steak. If we just had a terrible meal for the 4th time and we can see the cooks preparing the meals (and know that we will receive the same thing) why would we try another reheated lobster? After the first time we "tried another meal" and found it to be just as disappointing we made a point of trying to fill up at the buffets and not anticipate a decent meal at night.

The resort did have a nice set up at the beach. If you have a family with a couple of kids that love the beach and burger and fries Iberostar does a nice job with the beach portion of their resort. At the beach you can enjoy great water, views, sand, semi comfortable beach chairs under your own umbrella and the wait staff will bring you food (burgers and fries) along with drinks all day.

The beach also has fairly clean bathrooms and a number of activities that would keep your kids busy all day. The Paella cooked on the beach was a fun experience for everyone as the cooks made a point of getting the entire beach involved in the process. If you wanted to live at the beach, were not concerned with the above referenced dining issues and did not want any other activities I think you would have a decent time at this Iberostar resort.

In regards to our choices of restaurants, It was not until just before our departure did we find out that the resort had two Italian and two Mexican Restaurants and you had a choice of either the buffet or a "sit down" style. What bothered me was we made a point of asking for a "sit down dining style restaurant" and our concierge totally missed that point. I do not contribute his failure to make a reservation at the sit down Mexican/Italian restaurant to a misunderstanding or inability to communicate. Quite frankly, the reservation process for those restaurants involved an additional step and he simply did not want to take the time to make sure we got what we asked for.

Security

We all felt that the Iberostar Resort did a nice job with security once you were on the bus and/or in the resort. I had no problem walking around late at night and I felt that the staff were all trustworthy (by that I mean I used the safe in the room but did not have any issues with leaving money in my clothes in the room while I was at the beach or In the pool), the issue I had was at the airport. Immediately upon exiting the immigration screening section you were descended upon by everyone from baggage handlers, taxi drivers, time share resort salesmen to people trying to sell you anything you could think of. I think Iberostar/Apple should have had a representative at the gate (we arrived in a Apple chartered plane) to save us from having to fight these people off. I realize that everyone has to make a living but when you are trying to get your luggage and find the right exit while making sure your family stays together the last thing you need is a time share salesmen literally breathing down your throat.

Flight

Our flight was a charter booked by Apple that left Logan Airport (Boston, Mass) at 6:50 am which meant we had to get up at 2 am to catch the limo at 3 am to get to Boston by 4:30 am to allow us time to get through customs.

My issue was not the 6:50 am departure, it was the fact that we arrived at the Resort at 11 am and could not get into our room or any room until 3 pm. If Apple is booking the charter and as such they know exactly what time we will be arriving to require us to sit around for 4 hours in 90+ degree heat until our room is available is unacceptable.

They could have made arrangements to have our luggage brought to an area that had showers so we could have changed into our bathing suits and gone to the beach or pool for a few hours or made a number of excursions available to fill that void. We would have been more than happy to pay an additional fee to fill the gap with something productive rather than sitting around for 4 hours.

Room Service/Chamber Maids/Cleanliness

We were very frustrated with the chambermaids as they basically cleaned your room when they got around to it. There was no definitive schedule so you could not plan on taking a nap, playing cards or watching TV around the scheduled maid service. Our chambermaid would arrive somewhere between 11am and 5pm. Now, when you are trying to get showered and dressed for dinner and the chambermaid shows up after 5pm to clean your room and it would take them anywhere from 50 minutes to 1 hour to clean it that creates a problem as our schedule is now impacted by theirs. Overall;

a. The room was not "spic and span" it was clean,

b. We did not have any local critters so that was nice,

c. The air condition ranged from "kind of working" to being ok,

d. The room was all tile so it was very slippery when wet which present a problem when you consider the humidity in Mexico and the fact that this resort is a pool/beach based resort. We witnessed a number of people slip on the wet tile and take a nasty fall. This resort had very little to no carpet and due to the presence of the tile you were always watching were you walked due to the fact that the tile was so slippery. If anyone in your party has a walking disability I would not recommend staying at this resort as they will have a difficult time getting around due to the slippery tiles unless they stayed at the high end Grand resort which has carpeting and due to the fact that it is an adult only resort you do not have to deal with kids running from pool to pool to their rooms getting the floors wet.

e. Most of the chambermaids did not understand English so you needed to get a hold of the concierge to get almost anything done to include having the maid refill the bottle water in the refrigerator, get an extra pillow etc.

f. The resort was quite large so you had the opportunity to request that a golf cart pick you up an drop you off at your destination. This was a pleasant surprise especially if you were dressed up for dinner and did not want to arrive at the restaurant soaked due to the near 90 percent humidity. The problem was waiting for a golf cart or the "train". If you called from your room they would be there anywhere from 5 to 20 minutes and were very accommodating. If you were on the grounds of the resort and waited at the train stop or in front of the shopping center you could be there for quite some time as they did not keep to any regular schedule so in most cases it was quicker to walk.

g. When you ordered room service you got your food within a reasonable period of time but it was not always warm (forget hot) and they usually did not bring any condiments.

h. As I had stated above we were taken back by the lack of cleanliness. To be clear the resort is very well maintained. Iberostar has workers on site all day cleaning, repairing the facilities. Our issue was with the people handling our food. It was clear that a majority of the people working there did not understand or if they did did not care about the transmission of viruses and transmitted food borne illnesses. You can dress someone up in a nice white chefs uniform but if they won't wash their hands after touching eggs, poultry or rare meat before preparing your meal then there is an issue.

Entertainment

The entertainers were local and most spoke pretty good English however their "Hollywood reviews/stage shows" were equivalent to a High School Musical (my apologies to Disney). In some cases they had an entertainer who did a very nice job but that was the exception. In our case the onsite entertainment was not on our radar screen when we booked this resort so it made no difference to us.

If you are looking for a cruise line quality production you will not find it here.

The TV is ok, a majority is in Spanish of course. A majority of the TV shows are old and the movies are at least 2 years old. As this is a beach resort we did not expect to have HBO but it would have been nice to have that option.

Complaints

There were a number of times when we had a legitimate issue which did not get addressed due to Iberostars failure to have anyone with any authority on hand.

Specifically, we had a number of what we considered to be legitimate issues to include;

a. The low quality of our meals,

b. The concierge failure to book us for a "sit down restaurant" despite two requests,

c. The fact that we could not get dressed for dinner at 5:15 due to the fact that the maid had just started to clean our room and we had to go searching on many occasions to find a maid to get refills (toilet paper, towels),

d. The fact that the grounds people decided to spray for bugs in a populated area as we were going from one resort to the other and despite the fact that they could see us approaching continued to spray in front and behind us which resulted in us having to deal with the bug spray/fog for about 100 yards,

e. The fact that a employee had charge my daughter $8.00 (American) for a bag of cheetos,

f. The fact that we did not have hot water in our bathroom for most of our stay,

g. The fact that the train operator had failed to make his scheduled pick up at the shopping center requiring us to walk back to our section of the resort,

When we asked for a manger the front desk representative suddenly developed amnesia and her English immediately began to deteriorate. We had to ask her twice before she approached another front desk employee who then started to giggle (seriously) and told us they did not have one. At that time she told us she could take our name and have a person from PR speak to us later.

We did not hear anything and when we had the issue with the staff members dismantling the dining room around us at 7pm (during our meal) we went back to the front desk and was asked to wait a few minutes and a representative from PR would be right over to talk to us. The young lady from PR showed up about 10 minutes later and was very attentive and apologized for the quality of the meals and the fact that we were not "having a good time". She told us she would have to turn this matter over to her supervisor who was not there and that her supervisor would be back the next day between 8 and 9 am and that the supervisor "would contact us as soon as she was in". The next day I sat in my room from 9 to 11:20 am waiting to hear from this "supervisor" and after leaving a message with our concierge left for the beach to join my family. Upon our return late that afternoon we had a message left for us on our bathroom sink that the PR supervisor had called to talk to us at 11:30am and that we could go to the front desk to meet with her. At that point I was disgusted with the whole process. I expected the "supervisor" to contact us when her subordinate told us to expect a call – not 2.5 hours later and why would I at 4pm have to rush up to the front desk (a decent walk) to catch her before she left for the day? It was clear to us that we had received lip service and would continue to receive the same treatment. From that point on we accept the fact that the representations in Apples web site and in their literature had been grossly embellished and that Apples rating system had no direct relationship to the actual service at the resort. After returning home I contacted both Apple vacations and Iberostar with my concerns and never heard back from either group...... a fitting end to a subpar vacation.

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8 comments
Guest

That’s All? Really?

You’re sure didn’t missed any important details like time and day!

You didn’t mention the sun if you have any complaints.You have no Satisfaction in life! You’ve got serious issues no appreciation what so ever!

Guest

Is that all that was wrong. Really stay home. I have been to the Parisio Maya next door 3 times and it's a great place.

Guest

Wow, you are truly nuts. After reading your review I now know where to book my next vacation.

I have stayed at 13 Iberostar's and have never had the experience you have described. I am a bit more precise with my complaints about food as I am a chef and as for the tough beef.. sorry it's not your local steak house with all of those lovely chemicals to make a cheap cut tender. It's range fed Sonoran beef that is normally exported to Europe where fine food is appreciated.

Maybe...

you should stick to Taco Bell, home of real Mexican food. Yes, I am Mexican calbrona!

Guest

I felt like I was reading a story about my stay at Iberostar Tucan! This is exactly the same issues we encountered from the food, to the lack of customer service with a simple issue--EVEN THE LAUGHTER BEHIND THE COUNTER.

The only difference was that we had items stolen, and also had our luggage opened and gone through. All complaints were dismissed, shocking

Guest

This guy is an ***

Guest

***

Guest

I agree!! Some people have to *** about everthing.

Iam surprised that he did not complain about the sun being too hot, or the sand being to gritty. Do us all a favor and don't go back, leaves more room for the people who love it there, 90% according to Trip Advisor.

Guest

I would suggest that your next stay should be at Buckingham Palace, since that's where Royalty stay. Such big spenders buying a vacation package out of a discount travel agency and complaining that the staff don't speak English to your satisfaction in a Spanish speaking country. Oh the humanity!

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kinmarc
map-marker Belleville, Ontario

Karaoke-crap

I went to a 10:30 to 12:30 karaoke on Wednesday night. The d.j. never showed till 10:50, then spent the next fifteen minutes setting up his equipment. After 35 minutes, we were told three more songs would be done, then they were shutting down. This is as far as I'm concerned a total amateur night, and if it was up to me, this d.j. would be replaced by someone who knows how to do karaoke properly, and shows the people at his karaoke some respect. If you are a karaoke nut like I am, then don't go to Iberostar lindo. Marc S. Smith kinmarc54@***.com
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1 comment
Aaron C Img

However will you get over such a traumatic event. What has the world come to when people complain about such nonsense.

No wonder our world is becoming so weak. Get a life!!!

Koraima Ghr
map-marker Mount Laurel, New Jersey

Stay Elsewhere! Iberostar is not Grand

Everyone wants a care free trip, and Jamaica is a place that thrives on "no problem" , but my experience was nothing but! How?This resort should spend less time on the "appearance" of 5 star and work on providing the STANDARD of any rated hotel. I got a cut from someone dropping glass on this resort in their club and the staff was more interested in taking pictures and making me fill out paperwork than giving me basic first aid care. Miranda, a manager "what else could of been done" really? shame on them There are a ton of places that truly represent the beauty of this island, its a shame this place has no customer care. what would of happened if this was a child? I ha to wait several hours for an on site nurse to pay for my wound to be cleaned out with disinfectant ,its ridiculous -that is not 5 star, Iberostar Grand needs new management
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Loss:
$900
soniasaljo
map-marker Montreal, Quebec

Poor Management For An Untrue 5Star Resort

We just recently stayed at a 5 star in Cuba. We booked 2 rooms. One for myself and my wife, the other for my mother in law. Let me make it very clear that the every day staff were very respectful and pleasant. My beef is concerning the incredibly poor management of this beautiful resort that is considered a 5 star. The name of the resort is Laguna Azul in Varadero,Cuba. Upon arrival, we were checked into our respective rooms which were on the ground floor and for beginners we could not lock any of the two patio doors and to top it off the safe in the mother in laws room did not work. These were reported to the front desk but neither was repaired. We were some of the lucky ones to receive beach towels upon arrival, others went without for up to 3 days. During our 7 night stay they exchanged our beach towels only once. Needless to say in the month of May it is extremely hot in Cuba so my wife had to rinse the towels in the bath tub every night and put them to dry. Between both rooms there were many other issues such as: 4 burn't lite bulbs, one sliding closet door that did not work, *** missing for the fan control switch (could not shut off fan), missing a remote control for TV in mother in laws room. Had to go to the front desk twice in three days and then they finally got her a remote. I always thought that we go to this type of resort to have no worries and to be stress free and receive the service that we are entitled to because after all we paid for it. Last but not least on our last day while walking back from the beach, between the main pool and the kiddie pool my wifes foot went right through the terracotta tiles. The tiles gave in and if I wasn't next to her to grab her on time I do not think that our vacation was going to have a decent ending. My understanding is that this resort is under 2 years old, the esthetic exterior look alone does not justify this resort being a 5 star.
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1 comment
Guest

This is totally accurate.

The cockroaches area major issue

They keep lights down in hallways so can't see them crawling all over the place.

Go royalton

No *** Spanish ran resort

The Japanese ala carte was OK

Anonymous
map-marker Valley Stream, New York

Treated virbely abusively

I was treated very abusively by a representative of your company, while I recieved a call back with a price quote for a stay at the Iberostar Puerto Plata resort. The person I'm referring to was Irene.

I contacted her earlier that day at (866)389-****. First of all,I was recommended to yous your chain of resorts by a personal family friend. My friend Ben Pearlman and his family spoke highly about his frequent trips to your resorts in Santo Domingo. I'm planning a trip to Santo Domingo in AUG.2011.

I'm sorry to say that my first impression from Iberostar's sales force has placed a damper on my possible stay in your resort. I'm a business person too. I've run a automotive company for over 30 years.

I would not allow a cold and callas person like Irene work for me.... Thank Gary Sass

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3 comments
Hansika Txz

It is always best to hire someone skilled to do so, unfortunately in most cases these companies dedicated to cancel timeshares usually cheat for the second time to their customers since they are vulnerable and desperate. If you are thinking of hiring them you just have to make sure you do not have to make any payment upfront ... I found these articles that speak precisely about this, you should read them, that might help you to resolve many doubts:

http://www.timesharescam.com/blog/46-timeshare-cancellation-or-donation-should-not-cost-you-anything-upfront/

http://www.timesharescam.com/blog/158-how-to-cancel-a-timeshare/

I hope you can solve your problem, good luck!

Guest

Gary, you have the brians of a donkey

Guest
reply icon Replying to comment of Guest-315412

you have the typing or spelling skills of a ***

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Karla Lhr
map-marker Orillia, Ontario

Iberostar Cayo Coco

this past October we booked our family vacation! we got there on Saturday and by Tuesday I was yelling that i wanted out of there freaking country!!! this was the wrost vacation i've every been on.. the staff was rude & drunk!"¢ The bar attendant very rude…threw someone's tip away in front of other customers, I told him that he was being rude! This was our first impression. "¢ Food 1) Food ranged from bland to inedible. Food was either undercooked or overcooked and never seasoned. 2) No food variety (see item 4 below) 3) no fresh fruit. You would think that an island in the tropics would have access to a large variety of fresh, inexpensive fruit. Instead, the fruit was not fresh, cut into thin strips and then placed under lights to sweat and spoil, then used (as a display because nobody touched it) in consecutive mealtimes. 4) Leftover food from the buffet was re-used the following mealtime (or the following day) by disguising it in cream sauces. An obvious attempt to try and create the illusion of variety and abundance. "¢ When they ran out of food, it was too bad we (I) was told they did not have anymore, choose something else… "¢ I truly believe that they have an issue with cleaning. All table cloths regardless of what was on them were turned over and reused for the next guest. Spoons were never put on the tables but instead one had to always ask. Also, I personally witnessed the waitress put the spoons into what I call a champagne bucket filled with water, rinsed the spoons and wiped them dry with a towel!! "¢ Activities for the first 4 days of our vacation were next to impossible to schedule due to unpredictable weather (as stated by Lino, West Jet rep.). "¢ As an example of poor customer service, the hotel horse and buggy ride driver advised us he would return in 20 minutes to take our children for a ride, and never returned or offered an explanation. "¢ Lino, the West Jet representative for Cuba was either late (1 to 2 hours) or not there. Another tour company representative had to text or call him to obtain his whereabouts or time of arrival. Lino later informed us that the tour book schedule (which defined his schedule) was out of date at which time I stated that the schedule was his responsibility to keep updated, and cannot be substituted by daily text and telephone calls to his mobile. When speaking to Lino with my concerns and complaints he asked me if I would be happy with a voucher! It was like he wasn't even paying attention to what I or my sister was saying, which just kept adding fuel to my flame... "¢ Another concern was how they tried to get rid of the mosquitoes, at first we thought that they were spraying everywhere with diesel exhaust, however at this point we are still not sure what the used!! Needless to say that the smell was overwhelming. "¢ Contacting West Jet by telephone from our room phone (at 2 cuc/minute!) was next to impossible. I was put on hold for 5 minutes (which I later paid 10 cuc for) and finally just hung up for fear of wasting even more money. Lino was made fully aware of this telephone attempt. "¢ The "lifeguards" were only at the pool on what seemed like a part time basis. The lifeguard station was empty approximately 70% of the time. As a result, Isabella, my sister's 6 year old granddaughter almost drowned on the second day. They also doubled as bartenders and Iberostar entertainment staff when called upon. This was one of the more disturbing aspects of this Iberostar resort. "¢ Contrary to the wonderful photographs in your brochure, the beach was nothing like that! First of all the water was not blue, it was green and it was not clean (floating Dead Sea vegetation everywhere).Secondly, the shore line was a narrow 8 foot wide strip, unlike the expansive shore line depicted in the brochure photos. "¢ The beds were totally uncomfortable narrow double beds. The mattresses had thick seam lines which cut into your ribs as you (tried to) sleep. The sheets and comforters were saturated with sand. What a combination, a terrible night's sleep and terrible food. This begs the question, what's the lowest possible hotel star rating? I believe this resort has been misrepresented as a 4 star. It should actually be listed as a 3 star. "¢ This is not the family vacation that I pictured…by Tuesday I was asking to be sent back home, the resort has been and is continuing to be restored as per Lino. Lino informed me that there was no way for me to go home, which just made this even worst. This resort is stated as being a 4* place, to which I truly believe is false. We were approached Wednesday morning stating that the head chef was fired because of all the complaints about the food, when we asked Lino if this was fact, he said that he has not heard about that, therefore leaving everyone to question the resort. In conclusion, we demand to be reimbursed in full for this extremely disappointing vacation.
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